Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to customerservice@freedivingwarehouse.com.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Products Availability
If an item is listed as "In Stock" on our website, it means that it was available at the time of the last update.
If you are looking for an item that we do not have in stock, we can special order it for you from the manufacturer. This is called “special order”. Special orders can be exchanged but not refundable.
Store Information
Freediving Warehouse is located at 1919 Northgate Blvd, Sarasota FL.
At Freediving Warehouse, we are more than just a retailer; we are lifelong freedivers ourselves. Our personal experience and passion for the sport allow us to handpick the finest products and offer expert advice to ensure you have the best gear for your underwater adventures.
General Information
Yes, we understand the excitement of receiving your gear quickly. For orders placed before 2:00 PM (Eastern Time) on business days, we provide same-day shipping, so you can start using your gear as soon as possible.
During the checkout process, you can choose from various shipping options based on your location and desired delivery timeframe. We work with reliable carriers to ensure your package reaches you safely and on time.
Yes, we offer international shipping to cater to our valued customers worldwide. Please note that shipping times may vary depending on your location and any customs procedures in your country.
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return window from the date of delivery for eligible products. Please ensure the item is unused, in its original condition, and in the original packaging for a smooth return process. Visit our Shipping and Returns section for more information.
To initiate a return or exchange, simply reach out to our friendly customer support team via email at customerservice@freedivingwarehouse.com or by phone at 941-218-0353. We'll guide you through the process and ensure a hassle-free experience.
For returns or exchanges due to customer preference or non-defective items, the return shipping costs will be the responsibility of the customer. However, if the return is a result of a mistake on our end, such as a defective or incorrect item, we will cover the return shipping costs.
Once we receive your returned items and verify their condition, we will process your refund or exchange promptly. Refunds will be issued using the original payment method used during the purchase
Absolutely! We take pride in our expertise as lifelong freedivers. If you need guidance in selecting the perfect gear tailored to your skill level and preferences, don't hesitate to reach out to our knowledgeable customer support team.
Yes, protecting your privacy and security is of utmost importance to us. We have strict measures in place to safeguard your personal information and ensure a safe and secure shopping experience.
