Riffe Scout

Shipping Policy

Fast and Reliable Shipping

At Freediving Warehouse, we understand that when you place an order, you want your gear as quickly as possible to embark on your underwater adventures. That's why we are committed to providing fast and reliable shipping services to our valued customers.

Same Day Shipping

For orders placed before 2:00 PM (Eastern Time) on business days, we offer same-day shipping, ensuring that your package is swiftly processed and dispatched. This means that you can expect your items to begin their journey to your doorstep on the very same day you place your order. Please note that orders placed after 2:00 PM or on weekends and holidays will be shipped on the following business day.

Shipping Options

We strive to offer flexible shipping options to cater to your specific needs. During the checkout process, you'll have the opportunity to select from various shipping methods based on your location and preferred delivery timeframe. Our shipping partners are reputable carriers, ensuring your package arrives safely and on time.

Order Tracking

Once your order is on its way, we will provide you with a tracking number via email. This allows you to monitor the status of your shipment and know exactly when to expect your gear at your doorstep.

International Shipping

For our valued customers outside of the United States, we also offer international shipping. Please note that international shipping times may vary depending on your location and any customs procedures in your country.

If you have any questions or would like to discuss your order further, please contact our customer service at customerservice@freedivingwarehouse.com or by calling +1 941 218-9353.

Return Policy

Customer Satisfaction is Our Priority

At Freediving Warehouse, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you with our hassle-free return and exchange policy.

30-Day Return Policy

We offer a 30-day return window from the date of delivery for eligible products. If your item is unused, in its original condition, and in the original packaging, you may return it within this timeframe for a refund or exchange. All returned items must be in new condition, in their original unaltered box (including an intact PLU code) and must include all packing material, blank warranty cards, manuals and accessories.

We can only refund or exchange products that have not been in contact with water or lube and are undamaged. All wetsuits that have been in contact with water or lube will not be accepted for a return.

Freediving Warehouse is not responsible for mis-handling of products, ill-treatment of goods and consequential or incidental damage resulting from the use of any merchandise bought from us including lost or stolen equipment.

Contact Us

If you have any questions or concerns regarding shipping or returns, please don't hesitate to contact our friendly customer support team. We are here to provide you with excellent service and ensure your shopping experience with Freediving Warehouse is nothing short of exceptional.